ConnectPrint

Below are a few examples of genuine help desk calls that have been sent around the Internet. I post them here for your enjoyment. After all if you have a fleet or printers or copiers, I am sure you’ve heard your fair share of excuses!

Customer: Hi, good afternoon, I can’t print. Every time I try, it says ‘Can’t find printer’. I’ve even lifted the printer and placed it in front of the monitor, but the computer still says he can’t find it…

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Tech support: What’s on your monitor now, ma’am?
Customer: A teddy bear my boyfriend bought for me at Woolies.

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Customer: I can’t get on the Internet.
Tech support: Are you sure you used the right password?

Customer: Yes, I’m sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?

Customer: Five stars (*****)

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Tech support: How may I help you?
Customer: I’m writing my first e-mail.

Tech support: OK, and what seems to be the problem?
Customer: Well, I have the letter ‘a’ in the address, but how do I get the circle around it?

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A woman customer called the Canon help desk with a problem with her printer.
Tech support: Are you running it under windows?
Customer: “No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is under a window, and his printer is working fine.”

These were sent to me by Daniel Pinter of B Technologies.